Businessman writing on blackboard

The Franchise Tax Board (FTB) is an agency in Sacramento, California, responsible for administering the state’s tax laws. It collects personal and business taxes, enforces tax laws, and assists taxpayers. If you need assistance with tax-related matters, there are several ways you can contact the FTB in Sacramento. In this post, we’ll outline the different methods and provide further details on how to use them.


The FTB provides several toll-free phone numbers for taxpayers to contact the agency for assistance. Here are some of the phone numbers available:

General Information: 800-852-5711

Business Entity Information: 800-338-0505

The phone numbers are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time.

When calling the FTB, be prepared to provide your Social Security number, tax identification number, or other personal information to verify your identity.


Another way to contact the FTB is by mail. The agency has different addresses depending on the type of correspondence. For example, to send a payment, use the following address:

Franchise Tax Board

PO Box 942857

Sacramento, CA 94257-0500

For general correspondence, use this address:

Franchise Tax Board

PO Box 942840

Sacramento, CA 94240-0001

It is recommended to use certified mail when sending important documents or payments to ensure they are delivered securely.


The FTB offers several online services that taxpayers can use for assistance. These include:

  • Filing tax returns
  • Making payments
  • Checking the status of refunds
  • Viewing tax account information

To use these services, you must create an account on the FTB’s website.


If you need to speak with an FTB representative in person, you can visit the agency’s office in Sacramento. The office address is:

Franchise Tax Board

9646 Butterfield Way

Sacramento, CA 95827

The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time. However, It is best to call ahead before visiting in person.

When visiting the FTB’s office, bring all relevant tax documents and identification to verify your identity. You may also need to schedule an appointment in advance to meet with an FTB representative.


The FTB does not provide an email address for general inquiries. However, you can use the secure message center on the FTB’s website to send a message to an FTB representative. To use this service, you must first create an account on the FTB’s website.

Social Media

The FTB has social media accounts on Facebook, Twitter, and Instagram. These accounts are not for contacting the agency directly but can provide general information and updates about tax-related matters.

Taxpayer Advocate

If you have an ongoing issue with the FTB and have been unable to resolve it through other channels, you may contact the Taxpayer Advocate’s office for assistance. The Taxpayer Advocate is an independent department within the FTB that provides assistance to taxpayers who are experiencing financial hardship, facing undue hardship, or dealing with other issues that require special attention. The Taxpayer Advocate can be reached by phone at 916-845-7373 or by mail at the following address:

Taxpayer Advocate Office

Franchise Tax Board

PO Box 942879

Sacramento, CA 94279-0070

When contacting the Taxpayer Advocate, be prepared to provide details about your issue, such as any previous attempts to resolve it and the steps you have taken so far. The Taxpayer Advocate can help you understand your rights and options and work with you to find a resolution.

Use FTB’s Interactive Voice Response System (IVR)

You can use FTB’s IVR system if you need basic details about your tax account. The IVR is accessible around the clock and can give you details about your account balance, payments you’ve made, and more. You’ll need your Social Security number, account number, and the sum of your most recent payment in order to use the IVR.

Attend a Taxpayer Education Seminar

The FTB offers free seminars to help taxpayers understand their rights and obligations. These seminars cover topics such as tax planning, record keeping, and compliance with state tax laws. If you have questions about your taxes or want to learn more about your tax obligations, attending a taxpayer education seminar or finding out more about tax resolution/consultation services may be helpful. You can find a schedule of upcoming seminars on the FTB website.

The FTB in Sacramento provides several ways for taxpayers to contact the agency for assistance. Whether you prefer to call, mail, or use online services, there are options available to help you with your tax-related matters. It is always best to check with the FTB in advance before attempting to contact them through any of these channels.

Recent Posts
jQuery(document).ready(function(){ setTimeout(function(){ console.log("footer 1.3 sec delay") jQuery('.wpcf7-text').attr("aria-label","Name text field"); jQuery('.wpcf7-tel').attr("aria-label","phone text field"); jQuery('.wpcf7-textarea').attr("aria-label","Message text field"); }, 1300); });